Cobber Privacy Policy

At Cobber Online Casino, we are committed to protecting your personal data and respecting your privacy whenever you play on our platform. This Privacy Policy explains how we collect, use, store and protect information when you visit Cobber Casino.com, register an account, make deposits, request withdrawals or contact our support team. By using our services, you agree to the practices described below.

Who We Are

Cobber Online Casino is operated by Novatrix SRL, a company registered under the laws of Costa Rica, company registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission. If you have a dispute regarding the handling of your personal data that we cannot resolve directly, you may contact EGIS (egis.io) at disputes@egis-adr.com, an alternative dispute resolution provider operating under Tobique Gaming Commission regulations.

Information We Collect

We collect several categories of information to provide our services, verify your identity and comply with our legal obligations. Here at Cobber, we gather the following:

• Registration details such as your name, date of birth, email address, phone number and country of residence
• Identity verification documents, including government-issued photo ID, proof of address and proof of ownership of your payment method
• Financial information related to deposits, withdrawals and transaction history across our supported payment methods
• Technical data such as your IP address, device type, browser information and language preference
• Gameplay data, including bets placed, bonuses claimed, status points earned and loyalty programme activity
• Communication records when you contact our customer support team via live chat, email or the contact form

Our Cobber Online Casino platform may also request a live telephone call as part of identity verification for withdrawal requests. If we are unable to reach you by phone or email within two weeks of a withdrawal request, your account may be locked and the withdrawal cancelled.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account, including enforcing our one-account-per-person, household, IP address and device policy
• To process deposits and withdrawals through your chosen payment method
• To verify your identity and comply with anti-money laundering and know-your-customer requirements
• To administer bonuses, free spins, cashback and VIP Club benefits
• To communicate with you about your account, promotions and support requests
• To detect and prevent fraud, abuse of bonus terms, and breaches of restricted country rules
• To improve our website, games and overall player experience

We at Cobber do not use your personal data for purposes unrelated to the operation of our casino without your consent, where required by applicable law.

Legal Basis for Processing

Our Cobber Online Casino processes your data based on the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations under our licence, and, where applicable, your consent. Where you reside in a restricted jurisdiction, including any of the countries listed in our Terms and Conditions, we may be unable to process your data for real-money play, and no refunds or withdrawals will be granted in such circumstances.

Sharing Your Information

We may share your data with trusted third parties strictly for operational purposes, including:

• Payment providers and processors, such as Tronabriz Limited for Paysafe transactions, and other banking or e-wallet partners
• Identity verification and anti-fraud service providers
• Our regulator, the Tobique Gaming Commission, and dispute resolution bodies such as EGIS
• Game studio providers where necessary for game functionality and fraud prevention
• Professional advisors, auditors or legal authorities where required by law

We do not sell your personal data to third parties for marketing purposes. Our Cobber team only shares information with partners who maintain appropriate data protection standards.

Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. Our cookie-related practices are described in more detail in our separate Cookie Policy. You can manage cookie preferences through your browser settings at any time.

Data Retention

Our Cobber Online Casino retains personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, accounting and reporting obligations under our licence. Identification and transaction records are typically kept for the period required by anti-money laundering regulations, even after account closure.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Documents submitted for verification must be in Latin or Cyrillic script; otherwise, we may request video verification while you hold your ID, as an additional security measure. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is entirely secure.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, you may contact our support team at support@Cobber Casino.com. Our Cobber Online Casino support team is available 24/7 via live chat and email to assist with privacy-related requests.

VPN and Location Verification

We do not permit the use of VPNs or similar tools to bypass geographic restrictions. As part of protecting our platform, we may collect and verify location data, and the use of VPNs to circumvent restricted country rules may lead to confiscation of winnings.

International Data Transfers

Because we serve players across Canada, Australia, New Zealand and other regions, your data may be processed or stored outside your country of residence, including in Costa Rica where our operator is registered. We take steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Children's Privacy

Our services are intended solely for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we close any account found to belong to an underage individual.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of Cobber Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@Cobber Casino.com, or reach out via our 24/7 live chat. VIP players may also contact us by Skype or other popular messengers, as arranged with our personal support representatives.